25th May 2012
Park Plaza Riverbank Hotel,
Embankment,
London
SE1 7TJ
Evening Agenda
6.30pm
Champagne Reception
7.30pm
Welcome & Introductions
8.00pm
Presentation of Awards
Most Effective Recruitment Programme
Commitment to & Impact of Training
Best Contact Centre Improvement Strategy
Best use of Technology
New Contact Centre Sector Employee of the Year
Team Leader of the Year
8.30pm
Gala Dinner
10.00pm
Paul Ross
10.30pm
Presentation of Awards
Agent of the Year
Contact Centre Manager of the Year (Under 100 Seats)
Contact Centre Manager of the Year (Over 100 Seats)
Contact Centre of the Year (Under 100 Seats)
Contact Centre of the Year (Over 100 Seats)
11.00pm
Closing Address
11.05pm
Disco
01.00am
Carriages
The Park Plaza Riverbank Hotel are offering discounted rooms to LSECCA guests. To book, please call 0207 769 2485 and quote reference: SECCF5051.
Our Media Partners
LSECCA Sponsors
Sponsoring:
Most Effecive Recruitment Programme Award
Sponsoring:
Best Complaints Management Team
Sponsoring:
Call Centre of the Year (Over 100 Seats)
Sponsoring:
Best Contact Centre Improvement Strategy Award
