Martin Stacey- Midlands Contact Centre Forum

Claudia Hathway- Call Centre Focus

James Sheppard – Kent County Council

Rob Wilkinson- Call Centre Connect

Jo Biggs- Motability Operations

Andrea Peskett- Nuffield Health

Lucy Balmer- Nuffield Health

Glenn Hurley- MSL Contact Centres Ltd

Brian Hudson- Performance Telecom

Christine Bryant- Thomas Sanderson

Paul Brewer- World Stone

Roy Holmes- Vocalcom

Jolyon Parsons- Ciptex

Ian Hamerton- NHS Blood &Transplant Donor Services

Rick Kirkham- Brand Audio

Julie Warne- Carnival UK

Mats Renstram- Bright UK

Demitris Edwards- Vocal Group

Bob Davies- Volt Europe

Andrew Bennett - Gandlake