Events Diary 2013
17th May 2013
Park Plaza Hotel, Embankment, London
22nd May 2013
Joint SECCF/LCCF Networking Event
'Impact Every Customer Contact in 'REAL TIME'
Hilton Hotel, 17 - 18 Upper Woburn, London, WC1H 0HT
Now that it is becoming increasingly difficult to contact prospective customers by outbound calling it has never been more important to maximise the benefits from inbound contact. Learn how technology can help agents in REAL TIME make the most of every customer contact.
9:00 - 9.30 - Coffee & Registration
9:30 - 9:45 - Welcome - Trevor Butterworth - SECCF/LCCF
9:45 - 10:00 - Introduction
Sinclair Voicenet, UK's leading provider of Contact Centre Solutions, introduces the concept of NICE Real Time Solutions
10:00 - 10:30 - Real Time Process Optimisation – NICE
Analysing the on-going, multifaceted exchange of interactions and transactions between customers and organisations provides valuable insights about what customers want, the issues they face and how to address them. NICE Real-Time Process Optimisation helps organisations to shape interactions in real time and deliver real-time decisioning, next-best-action guidance and process automation.
10:30 - 11:15 - Coffee break
11:15 - 11:45 - Customer Case Study
11:45 - 12:15 - Real Time Service to Sales
Customer service interactions can be a great time to promote products and services if agents can identify the decisive moment. NICE Service-to-Sales can successfully identify sales opportunities, find the next-best-offer in real time and guide agents through the entire sales process, from offer presentation to order fulfilment. It will increase real-time up-sell and cross-sell conversion rates and improve inbound sales effectiveness.
12:15 - 12:30 - Q & A Session
12:30 - Lunch – Demonstration suite available during lunch and networking session
11th July 2013 - Annual BT Tower Event
Maple Street, london, W1P 6EA
5th September 2013 - Kent/Sussex Networking Event
19th September 2013 - Surrey/Hampshire Networking Event
10th October 2013 - Berkshire/Oxfordshire Networking Event
Agenda & Venue TBC
31st October 2013 - Bedfordshire/Buckinghamshire Networing Event
Agenda & venue TBC
21st November 2013 - Essex/Hertfordshire Networking Event
All Regional networking meetings start at 09.00 and finish at 13.00
Further information regarding the above events will be uploaded closer to the dates specified. Full agenda information will be available for each event.
Please note that this information is subject to change, dates & confirmation of venues will be emailed to you once your place to an event has been confirmed.