News
SMARTVOICE VIEWPOINT – A New Customer Feedback Solution FROM Sinclair Voicenet
Sinclair Voicenet, the UK's longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions, has launched SmartVoice ViewPoint, a new customer feedback solution. It allows organisations to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences to identify key ways to improve customer service around the clock.
Read more: SMARTVOICE VIEWPOINT – A New Customer Feedback Solution FROM Sinclair Voicenet
Jabra takes audio conferencing to a new level
With its new Jabra SPEAK™ 510 speakerphone Jabra targets the mobile worker to a further extent than ever before. Featuring Bluetooth® technology the Jabra SPEAK 510 enables even more user flexibility and meets increased demands for mobility, at home, in the workplace or on the go.
KANA Software Announces Growth and Expansion in EMEA Operations, Key Executive Appointments
Six Months Following the Acquisition of Ciboodle, KANA Shores up Resources
to Serve Expanding European Client Roster
KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, including half of the Global 100 and 250 government entities, today announced the continued growth and expansion of its European operations, as well as the appointment of several new executive management posts.
Noble Systems and Empatel Announce Strong Outbound Partnership
Providing Unified Contact Centre Solutions to Turkey and Beyond
Manchester, UK – February 5, 2013: Noble Systems, a global leader in unified customer communications, are pleased to announce their recent partnership with Empatel, a market leading reseller in Turkey, specialising in Unified Communications Solutions. The partnership has enabled Noble Systems to penetrate new territories and has already secured two new customers.
Empatel was founded in 2008. The organisation boasts a strong technical team of certified engineers and experienced sales and management staff that have a growing number of successful projects in the communications sector.Read more: Noble Systems and Empatel Announce Strong Outbound Partnership
Royal British Legion & Pell & Bales Join Forces
Royal British Legion and Pell & Bales join forces
The Royal British Legion has called in the charity sector specialists Pell & Bales to advise
and work on a comprehensive fundraising programme including donor acquisition, supporter retention and lottery giving.
It is anticipated that The Royal British Legion will raise significant monies over the course of a newly-agreed three year contract with the not-for-profit sector's leading telephone fundraisers.
Guy Upward, Head of Direct Marketing and Legacies at The Royal British Legion, says:
"Through a rigorous tender process, including a three month calling trial, Pell & Bales was able to clearly demonstrate its expertise and strong strategic approach. It managed to deliver in excess of the targets set and generated hundreds of new direct debit donors.
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